Universal and Fundamental Guidelines
How to accept a parcel from the courier
Statistics of delivery problems:
ProduceShop (98.7% Perfect Deliveries – 1.3% Deliveries with defect)
International average (92.4% Perfect deliveries – 7.6% Deliveries with defect)
Each package must be accepted with a specific reserve to ensure that you are covered in case of damage not visible or apparent due to the transport of the goods.
Why should you accept your parcel with a specific reserve, such as “damaged goods”?
Accepting a package with a reserve allows you to check the contents of the package later, since the law forbids the carrier to open the package before you have signed for it. N.B.: if you accept without reserve, you will sign a document certifying that the parcel has arrived in perfect condition, which means that the customer cannot count on the company or the courier to take care of his claim.
How to recover a parcel when the carrier passes by?
Check the package carefully
Photograph the package
